In the recent past I was looking for a new telephone system for my office and I googled several companies in the Washington D.C.area.
I came upon a company called Telforward. I also found this site Pissed consumer with complaints about the company. Well I had to see for myself if the complaints were warranted. First I went to their website telforward.com and it was a very shoddy web page that was lacking in information and just plain boring.
Then I found their new web page at www.telforward.com and it was totally new and advertising a new system they are selling called the UC-iPBX. I scoured the internet to find info on this product and found it to be a starbox from a company called star2star. I also found that the new Telforward web page is just a rearranged copy of the star2star.com website and leads you to believe that they are a large company capable of providing great service. I even contacted some of the customers that are quoted on the website and they have never heard of Telforward.
Flooring America said that their system is 10 years old and that they never purchased equipment from Telforward. They also said that they do use them for service because they have one person on the staff that has been managing their systems longer than he has been with the company. Me being a trusting person, I decided to visit the company to discuss my needs. Let me just say that Telforward lacks forward motion.
As I drove in I had to check the address because it was in an old run down building.
I stepped inside and the Telforward office was a real junk shop crammed to the max with empty boxes and old furniture. I met with the CEO and while speaking he mumbled and paused several times during our conversation as if trying to remember his sales pitch. I noticed that he was trying to use a lot of manipulative phrases and it was obvious he was trying to mimic by body language which is a trick to make someone feel comfortable.
Bottom line this company is broke and starving and seems to be led by incompetence.Misleading and deceptive